PACKAGED WITH CARE
Great care has been taken, through various quality control protocols, to ensure that all products conform to our high quality standards and each are inspected prior to shipment. We are confident that you will be happy with your purchase from greatbabyproducts.com and they come with a risk-free satisfaction guarantee in our return policy. Your purchase will be shipped via a corrugated box. The shipping carriers we use are UPS Ground, USPS (United States Postal Service) Priority Mail and USPS 1st class Mail Package services.

FREE SHIPPING PROMOTION REQUIREMENTS  (When Available)
You must select the "Free Shipping" option from the drop down box when selecting a shipping method. Free shipping applies to all qualifying orders. All orders made with the free shipping promotion must have a shipping address that is within the continental United States. Please note that your shipment will be sent UPS ground though you may choose a faster method of delivery service. Almost all our products qualify for this promotion. Some items do not qualify for this discount and may have a fixed shipping charge due to their weight, size or if they are sent from another manufacturer, such as strollers or furniture. Items that are large or heavy may be drop shipped directly to you from the manufacturer and may not qualify for free shipping promotions. We reserve the right to discontinue or change promotions and coupons at anytime without notice.If the free shipping icon is not displayed on the product page in the price area then it does not qualify. Most products do qualify.
*Not available to Hawaii, Alaska, APO/FPO or other International destinations: Packages must ship via USPS Priority service.

**IMPORTANT: If you qualify for this promotion and later return merchandise that reduces your total order below the qualifying promotional amount, you will be charged the full cost of the original promotional shipment charges. Adhering to these guidelines allows us to offer better promotions, discounts, low and free shipping opportunities to our customers. By asking you to become a larger customer we then can reduce our profit margin and pass on the savings to our customer like you. This can only be achieved if our policies are followed. We strive to offer excellent customer service and thank you in advance for being a new or welcomed back existing customer.

DAYS IN TRANSIT
The amount of time before you receive your purchased products is determined by the shipment method and the location of your shipping address from our warehouses in Washington State. Please be advised that time in transit begins and is calculated to start from your ship date as noted by your receiving of a shipment confirmation and/or tracking number email. USPS does not provide a tracking number to customers but rather a confirmation.

USPS PRIORITY MAIL AND 1st CLASS MAIL PACKAGE
Take approximately 2-3 days on domestic U.S. shipments. UPS Ground takes a little bit longer (please refer to chart below for time period). These shipping carriers are the most efficient method to get your items fast and at a low cost. Packages of light weight or smaller items usually show it to be faster and less expensive to ship via USPS. Larger and heavier packages will usually be more economically sent by UPS Ground.

UPS GROUND
Estimated Days in Transit depends upon the geographical zone of your shipping address.

 

 

 

IN RARE INSTANCE OF SHIPMENT RELATED DAMAGES
The shipping box is designed for structural integrity to prevent damaged goods and we take strict care in packaging your purchase. Please inspect your merchandise upon receipt and report any damage immediately to us within 48 hours. Our statistics show that very rarely shipments are damaged. If by chance the box has been damaged causing subsequent damage to the product, please retain the shipping box for proper proof and contact us and the shipping carrier to make a claim and provide the required information.

SHIPPING COSTS
It is important to realize that the more you buy the less the shipping cost as a percentage of the total. This is because there are many items that don't add any or little additional charge for shipping. Many of the items are so light weight and compact so they do not incur extra freight amounts and we pass on the savings to our customers. This means that a few more items added to your shopping cart should not add much more in the way of shipping fees. We pass on our established excellent freight contract rates to our customers.

---------- INTERNATIONAL SHIPPING ----------

 

US VIRGIN ISLANDS & PUERTO RICO 
We only offer USPS Priority service to these US states & international countries.

 

CANADA
Currently we do not ship to Canada but please check back since we will soon offer our great products to our Canadian friends. Any customs duties or taxes are the responsibility of the recipient.

APO/FPO MILITARY OVERSEAS SHIPMENTS
We only offer USPS Priority service and provide the same rates as if delivering within the continental U.S.A
A sincere Thank You to our men and women of the armed forces, including their family and friends, that are dedicated and work hard to keep our freedom light shining bright. Our thoughts and love goes out to you all. .....GBP Management & Staff.

PROPER ORDERING WHEN MILITARY ORDERS ARE ACCEPTED
Military Overseas Addresses 
Following these steps will ensure that you're charged the correct shipping amount and that your order will be delivered in a timely manner. When registering your address for payment on our site you will enter as your "billing Information" the same address within the U.S.A. where your credit card statement are mailed on the credit card you are using. Then enter the "shipping Information" of the overseas military location, including, if applicable: the Military Base name, Unit Number, Box Number, or USS Ship name. Enter the city, state, zip code according to the guidelines below

HOW TO COMPLETE THE SHIPPING INFORMATION FOR MILITARY PERSONNEL & FAMILIES:

 

AA (Armed Forces of Americas)
AE (Armed Forces of Europe)
AP (Armed Forces of Pacific) 

Enter "AA" if the recipient is stationed in the Americas. "AE" if the recipient is stationed in Europe, Canada, Africa, or the Middle East. Enter "AP" if the recipient is stationed in Asia or the Pacific. All shipments to APO (Army Post Office) or FPO (Fleet Post Office) addresses are sent via U.S. Priority or First Class Mail. The Military handles the delivery once the packages arrive at the designated AA, AE or AP address, and from that point the delivery is subject to the military delivery schedules. We estimate 5 to 7 business days for delivery once the order has been shipped; however, some destinations may take up to 21 days. We automatically calculate your shipping charge which is the same as domestic U.S.A. rates. Once you have approved the total cost, including shipping charges, payment can be made. Certain over-sized or heavy items cannot be shipped to these addresses.

ORDER TURN AROUND TIME
We always strive to ship orders in a timely manner. Typically, orders will need processing time of 1 to 2 business days and a little bit longer for over-sized, over weight or drop shipped items.

SHIPPING DELAYS
We always try our best to make sure your order gets where it's going in a reasonable amount of time. Of course, there are some things that are beyond our control like weather, delivery error and international shipping schedules. Regardless of the reason for the delay, we will do our best to help you as best we can. Contact us with any concerns or problems.

REFUSAL OF DELIVERY
If a package is refused for delivery, the customer will be responsible for shipping charges. Once we receive the package back in our warehouse, we will issue a credit to the original credit card for the purchase price less the shipping charge both ways plus a 25% re-stocking fee. The purpose of this is to defray unnecessary shipping costs and to allow us to offer the lowest prices possible.

INCORRECT SHIPPING ADDRESS
Packages that are returned to our warehouse or shipped with an incorrect address provided by the customer will be subject to additional shipping charges. Orders that are later canceled due to an incorrect address provided by the customer are also subject to shipping charges. Once we receive the package back in our warehouse, we will issue a credit to the original credit card for the purchase price less the shipping charge both ways plus a 25% re-stocking fee. The purpose of this is to defray unnecessary shipping costs and to allow us to offer the lowest prices possible.

CUSTOMER SERVICE EXCELLENCE
We proudly stand behind our products and are dedicated to providing excellent customer service. We want your continued trust and to earn your referrals to family and friends. Thank you for your patronage and visit us often, as we will be constantly adding new products. Call us we are here to help (800) 450-0855.

30 DAY SATISFACTION GUARANTEE (Excluding Sale & Clearance Items)
Your satisfaction is our greatest concern and we want you to be 100% happy with all your purchases from us. If for any reason you are unhappy with your purchase, return it for a refund. Our easy return policy allows a very generous time period to evaluate our products and makes it easier for a pleasant shopping experience. A precedence we hope that will set a new standard for all on-line retailers showing confidence in the quality of products offered and the dedication to excellent customer service.

 

RETURN CONDITIONS
We are not able to return merchandise that we have not received within a 30 day period from purchase date. Items must be in salable condition and free from any damage (including boxes, packaging foam, tissue, tags, inserts, bag, etc.). All containers, boxes, packaging must be undamaged and those items with tags or labeling must remain attached for return to be accepted. Inserts that accompany the item need to remain with the product return as originally shipped.

PACKAGING UP YOUR RETURN
We carefully package your outgoing shipment and require that returns are handled similarly. Please protect your return products by packaging them in the appropriate box to prevent shipping damage. Do not send returns in any type of shipping envelope (including bubble wrap envelope) as they will be refused and returned to sender. All product received with damage to the product due to improper packaging will be refused or returned with a shipping/handling charge to your account.

ITEMS NON-RETURNABLE

Any opened items that haves been sealed can not be returned if the seal has been broken or is not in original factory condition. Items that have been wrapped and boxed must remain in their original packaging condition (inside and out). Items can not be returned if worn, washed or used. All wearable or items that require sterilization and/or hygiene conditions can not be returned if opened or used due to health reasons. Products may not be returned if used as safety constraint or a harness system of any sort for safety reasons.

 

 

 

CREDITING BACK YOUR MONEY
A refund will be issued upon receipt of the returned merchandise and credited according to the original payment method. If returning items that gained a quantity discount or free shipping when originally purchased, the return amount may effect original purchase total and thereby incur additional charges at the non-discount prices. If the return adjusts the order total below the free shipping promotion then the original shipping amount will be charged.

 

RETURN PROCEDURE
Follow the quick steps below and your credit refund will be processed. Be sure to retain your returns shipping receipt as proof of the return in case you need shipment tracking from your delivery service if it is misdirected or lost. We can not be responsible for lost or damaged items being returned to us. Items being returned must be free from damage and in salable condition. Any items that do not meet the requirements will be returned with a charge to your credit card for shipping or Returned to Sender.

DROP SHIP ITEMS
After contacting us for instructions and assistance on items such as most furniture, strollers and other products if listed as shipped from another manufacturer as a "drop ship" item must be returned directly to the corresponding manufacturer.

CANCELED OR DELIVERY NOT ACCEPTED BY THE CUSTOMER
Delivery not accepted by the customer or canceled after shipment from our warehouse is subject to a restocking and administrative fee of 15% plus the original shipping charge will not be refunded.

DAMAGED GOODS
All product or packaging damage must be reported to Customer Service within 3 business days from "delivery date". We can not be responsible for lost or damaged items being returned to us due to shipping damage or defects past this date. It is highly recommended that insurance is purchased when returning merchandise to us. All product packages will be returned to sender that are damaged from shipping unless called within the time requirements. You should retain all packaging and materials for placing the claim with the shipping company. USPS insurance will cover this type of loss. Items being returned must be free from damage and in salable condition. Clearance items are non-returnable.

MISSING ITEMS FROM ORDER
We have a strict Quality Control Procedure involving 3 separate check points to ensure you receive your package quick, accurate and undamaged. If you are missing an item, our system requires you to contact Customer Service within 48 hrs from "delivery date". We document and keep on file all packaged orders with shipping weight and packing list to verify correct shipment of items ordered.

ORDER ERROR
Contact Customer Service and if we determine there was an error on our part, a representative will indicate the shipping method required for reimbursing your shipping cost and issue an authorization number for the return ensuring you get credit. Without this authorization number shipments that do not get returned back to us by the correct shipping method will not receive reimbursement of their cost. We will never authorize, reimburse and accept delivery of any Express, Priority or Overnight services including any other premium expedited service to include 2 or 3 day services.

SHIPPING ADDRESS ERROR
If you place an order and it is determined that the address you have provided has been changed/corrected, directly by UPS in order to deliver your package, we receive a $5 charge which we will have to charge your card. We are not penalizing you but rather UPS charges for correcting the shipping address errors that are non-deliverable otherwise.

RETURN REQUIREMENTS IS EASY
Contact Customer Service for Return Authorization Number (RAN) by email EMAIL: customerservice@greatbabyproducts.com

Provide: Order #, Order Date, Name, Phone, Item Description, and Reason. Comply with all Return Requirements, package items carefully protecting them from shipping damage.